We are able to take orders directly over the Internet, which we
hope will make buying your kitchenware from us easy. If you would prefer
you can, of course, telephone, fax or send your order by snail mail using
our pro forma Fax/Mail Order Form . Either way
your kitchenware will be sent to you as quickly as possible.(usually
within one to two weeks)
We recommend that you print off these instructions so you can
refer to them if you get 'stuck' in the middle of our shopping cart!
Secure
Transactions
The software we use to operate the shopping cart is installed on
a secure server, which means that all your order details - including
credit card, name and address - will be encrypted when it is sent to us. This
will stop anyone else being able to read it. Once we have received your
order we remove it from our server, which as you will appreciate reduces
the amount of time your details are on our server and therefore available in
the unlikely event that a hacker has been able to penetrate our security.
We will not release your details to any third parties.
Finding your Kitchenware
There are several ways to find the product you want from the
thousands we stock :
- Search our Store
You can use this facility to search by product name eg. lazyfish or
by brand name eg.Bodum or by theme eg.baking or stainless steel by entering
your key word in our search box and clicking your mouse on the 'search'
button
- Browse our Store
If you select this option you will be able to view our collection of over 5000
kitchenware products, which we have categorised into easy to follow ranges. You
can choose to browse by category by clicking on the range you wish to see and
our shopping cart software will do the rest!
To Order
Once you have selected the kitchenware you wish to buy by
clicking on the BUY icon you will be asked to specify which part of
the world you would like your kitchenware delivered. This will allow us to
correctly charge you for postage and packaging. Once you have done this
select CONTINUE and you will be taken to your order form.
- Currency Conversion
There is a facility on our order form that allows
you to convert the items you have decided to buy into your
local currency. (Please note that due to fluctuations in exchange rates
this may vary slightly from the price charged).
Once you have selected PURCHASE you will be asked to fill in your
name, address and payment details. This information is held on secure
server so it cannot be read by a third party. You will be allocated a
unique customer number, which if you choose allows us to store your
details so that when you come to shop with us again all you need to do is
enter your number and your details will pop up. These can be edited if
they have changed since you last placed an order with us.Please note if
you would prefer us not to hold your details then you can elect for us not
to do this.
Alternative Delivery Address
You have the option to have your kitchenware delivered to a different
address to your home address, which can be useful if you want to send a
gift to a relative/friend/business contact abroad. Please just complete
the delivery address details on your order form and we will do the rest.
Gift Wrap
We can gift wrap items ordered, except for the larger items we stock like the hampers,
the coffee makers, the butchers trolleys and larger elecricals, simply
select what type of wrapping you would like - birthday, Christmas,
mother's day, fathers day, wedding or general. If there is a deadline
please advise and we will try to meet it. We offer this service at a cost
of £2.95.
When you are happy that the details you have entered are correct please
click on CONTINUE. You will get an e-mail from us to confirm that
we have received your order and give you a unique order number. Please use
this order number to raise any queries you may have with us.
Please let us know if, having used these in structions, there
is anything we can add to them to make shopping with us easier
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