Our Guarantee

We want you to be entirely happy with the kitchenware you order from us. We do check all the kitchenware we sell for quality and value for money, however we acknowledge that on occassions an item might slip our net. We therefore promise that if you are not entirely happy with the item you have ordered and you return it within 14 days of receivng it we will give you a full refund or if you prefer exchange it for another product. This is subject to the item if unused being returned in a saleable condition or alternatively if used is clearly not as described on our web site.

Please note this does not affect your statutory rights as a consumer.

Complaint Handling Procedure

We hope you do not have any problems but should you have experienced any hicups whatsoever in your dealings with us please let us know. We want to do something about this and ensure the problem you have encountered does not happen again. We will acknowledge any complaint within 24 hours of receiving notification of it and endeavour to deal with all complaints within 3 working days of acknowledgement.

If you have had any problem whatsoever in your dealings with us please e-mail Charlotte at cmarshall@thecookskitchen.com who will look into it and sort it out to your satisfaction.