Terms and Conditions
Please read these conditions carefully before using The Cooks Kitchen website. By using this website, you signify your agreement to be bound by these conditions.
If you pay by credit or debit card, your details are handled by us on a secure server using Verisign encryption. While it is impossible for any web site to be completely impregnable to fraud, our system of a secure server and Verisign encryption offers a good level of security that you can be confident with.
Post and packing prices can be found by clicking here. If you have special delivery directions or the telephone number of the recipient these may be helpful to the postman or delivery driver and therefore please ensure you leave details in the appropriate field in the checkout section.
In the event that your order is damaged in transit please contact us within 24 hours of receipt. If the exterior packaging is found to be damaged on delivery please sign "checked and found to be damaged" on the couriers paperwork.
On opening your parcel and subsequent use of the contents if they prove to be damaged please call us on 0117 9825169 and we will arrange collection and replacement. We reserve the right to levy a charge commensurate with the loss should the item reported damaged not infact be damaged.
If products sent by Royal Mail are not delivered please contact us for details of the tracking and tracing procedure.If products have been sent by our courier and are not delivered please contact us for details of the online and telephone tracking procedure.
If orders are considered by us to be lost in transit after a reasonable period of time has elapsed we shall at our discretion either refund or resend the order.
Should you fail to collect a parcel or re arrange delivery of your parcel after a failed delivery attempt and the parcel is returned to us by the post office or courier then you will incurr a further postage charge for us to re send the parcel back to you.
Deliveries overseas are at the buyers risk, although should a parcel become lost we will do everything we can to help you to track it down to include providing proof that it left us and where possible the date it left the UK.
For delivery, purchase or product queries please contact us using any of the following methods listed at the Contact Us page on the web site.
All prices quoted are in £ Sterling. We endeavour to ensure that the information shown on the web site is as accurate as possible however we cannot guarantee that information and offer no warranties as to the accuracy.We cannot be held responsible for typographical errors on this site, including but not limited to those regarding price. We reserve the right to make changes to our web site including prices, products and terms & conditions without any notice being given.
If for any reason you are not entirely satisfied with any product that you have purchased from us you may return it to us, within 14 days from the date of dispatch. Provided it is returned in its original packaging and the product has not been used we will refund the entire purchase price excluding the cost of postage or alternatively we will exchange the item for you.
If your order is returned damaged, not in the original packaging or used, we reserve the right to levy a charge commensurate with that loss.
If your order arrives damaged please call us on 0117 9825169 and we will arrange collection and replacement. We reserve the right to levy a charge commensurate with the loss should the item reported damaged not infact be damaged.
The title for goods supplied remains with Us until full payment has been received.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on Your computer's hard disk so that the website can remember who you are.
We take your privacy very seriously and are committed to providing users with an Internet experience that respects your privacy. When you make a purchase we need to collect certain information to process your transaction and fulfill your order, you can be confident we will not disclose your details to anybody unless required by law to do so.
The EU Directive on Privacy and Electronic Communications demands that member states do more to combat spam. The UK law tries to create a system that lets legitimate businesses send direct e-mail to users but attempts to stop the scammers and spammers. We only send e-mails to addresses that have been supplied directly to us by customers and we always remove addresses from our address book when requested to do so by those customers. We never spam.
We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.
We are not required to register under the Act (see “Core Business” exemption), however we are required to follow eight guiding principles laid down by the Act. These are:
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
We grant you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from us. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only and must not use the website for any of the following:
All content included on the website, such as text, graphics, logos, button icons, and images belong to us, and are protected by United Kingdom and international copyright laws.
The Cooks Kitchen, Cooks Kitchen and other marks indicated on our website are trademarks or registered trademarks of Cooks Kitchen Limited. Our graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Cooks Kitchen Limited and may not be used in connection with any product or service without our written authorisation.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
These conditions are governed by and construed in accordance with the laws of England and Wales.
These conditions in no way affect your statutory rights.