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SHOP WITH CONFIDENCEWe want all of our customers to feel completely comfortable when they shop with us - to have no worries about giving us their credit card details and to have the confidence to know that what is ordered is in fact what is received. We operate all our sales through a 100% Thawte verified secure server. We also have a privacy policy which states that we will never pass your details on to a third party and we operate a 14 day no quibble returns policy. Customer Verification - I purchases a cake stand for a mothers day present, the quality for the price was fantastic and I can not fault the service. I ordered late and emailed the team to advise I needed by a certain date and they ensured that this was sent out in time which was brilliant. They have a wide, good quality product range and I will use again for any thing I required. Highly recommended. 27.3.2012
- Bought the silicone yorkshire pudding tin as a mothers day gift as my mother was always complaining that it was too difficult to get the yorkshire puddings out of the old one she had. She used it for sunday lunch the week after i gave it to her and she was thrilled. the puddings came out of the tin with one little bend of the silicone tray and there was next to no washing up/scraping needed after! 26.3.2012
- I was looking on the internet for single cup poppy tea pots to make my green tea in and came across a delightful one on The Cooks Kitchen. I placed my order and it was here within 2 days. It was packed well and the photo did it justice. I purchased one for my friend too - thanks Cooks Kitchen for your efficient service. 4.3.2012
- I placed my order and was kept informed of the order, processing dispatch etc. My order arrived in fast time and was in perfect condition. It was packaged well. I ordered this item off another company for a Christmas present (I ordered it in Sept/Oct as I was going away). My Daughter in Law open the gift on Christmas morning and it was badly damaged. I got in touch with the company and they would do nothing. Hence me having to buy another from yourselves. Excellent Service, Thankyou 3.2.2012
- The item arrived on time, got emails informing me about the order,dispatching,etc. The item was quite unique,exactly what I was looking for so definitely recommend this website. 10.1.2012
- Easy to use website. Goods arrived well within delivery time stated. I didn't need to contact customer services so I can't comment on that. 6.1.2012
- ordered coffee maker filters mid afternoon Monday & they arrive first thing Wednesday morning - EXCELLENT ! especially at Christmas week!! 23.12.2011
- I had ordered a similar item from another site as a gift early in December but when it hadn't shown by this week I was realy worried. Cooks Kitchen had one in stock which looked as good as the one I had ordered, as well as being cheaper, so I ordered it and asked if they would really try to get it to me quickly. They let me know when it was posted, and it arrived the next day. It is now wrapped and under the tree with two days to spare - wonderful service, will certainly use them again. 22.12.2011
- Very easy to use website and good choice of colours for the product I wanted. Fast delivery - 3 days - which is always important. The price was very good, and I did shop around quite a bit. I also received an email a few days after my order, asking me to contact them if I hadn't yet received my order. I thought this was excellent service, and it is the first website that I have come across that has done this. 8.12.2011
- brilliant superfast service and a clear and easy to use website. 3.12.2011 - "Thank you very much indeed for such prompt service!!! My order arrived this afternoon which was only placed on Monday. I had trekked all round the shops in Maidstone on Monday in search of these plastic basins which not one shop stocked. What did we do before the days of internet shopping?" Thank you again. 11 May 2011
"I love your site. Its easy to use and the products are fantastic!" M Scott-Goldstone, 15 April 2011
"I think it's a fab site and I could spend a fortune on it. I live in Brighton and no one does cake tin hire here so for me, it's perfect!" L Broadley, 18 January 2011 "Thank you for all your help. This is the first time I have used your web site and i am very impressed - particularly with the good service. I look forward to more purchases." G. Gane, 31 December 2010 2010 "The replacement jar arrived in time for Christmas. Many thanks for the excellent service, will certainly use you again." P. Street, 26 December 2010 2010 "Thank you Jackie, good news - it was delivered this morning - great result you saved a marriage!! Really appreciate your excellent customer service - you deserve public praise and a private cash cash bonus!." B Fitzsimons, 19 March 2010 "Hello - all is fine - it arrived in another part of the building! Many thanks for your helpful e-mail - I shall definitely use you again as we are delighted with our purchase." L Thomson, 3 February 2010 "Many thanks for your prompt attention to my previous e-mails. Your help and concern were much appreciated. We will certainly be using you again and recommending you to our friends and family." Roger and Liz Jones, 5 December 2009 "I am just writing to thank you so much. The parcel arrived this morning. The items are all absolutely beautiful and packed impeccably. The qulity of the whole order is exceptional. Thank you for your help in making this happen." S Burrows, 24 November 2009 "I would like to say that I have now received my order - thank you. Parcel Force were very good, because somehow I did not put the correct address for delivery - I missed a line out! The parcel arrived and all the items were in tip top condition. Thank you again and I look forward to browsing your websie again very soon." V McCarthy, 17 November 2009 "The subject order arrived this morning. Delighted. " R Bliss, 17 November 2009 "Thank you very efficient - my order arrived today. " K Farnsworth, 16 November 2009 "Order arrived today. Packaged with care for safe transit. Excellent service. Thank you. " M Melville, 12 November 2009 "Thank you so much for your reply and guess what the item was delivered safely this afternoon! The packaging was superb - a great job, thank you. " J Davis, 6 October 2009 "Many thanks for the order, super product, very pleased." Bob, 10 September 2009 "I have received my order and I am so pleased with everything you have sent me, they are just what I hoped they would be. Thanks. " C Gibbons, 8 September 2009 "Thank you so much for your efficiency in packing and despatching my order so quickly - it's just arrived, beautifully packaged and in perfect order. I'll be back." M Keynes, 20 August 2009 "Thanks so much for the status updates - great service! Cheers. " Clare, 19 August 2009 "My new pans arrived safely yesterday afternoon. Thank you for your excellent service. " J McCoy, 28 July 2009 "Will use your company again. " L Ferguson, 6 July 2009 "Just to let you know I have received my bread maker. It was beautifuly packaged and looks great. Thank you so much for your prompt service. I will recommend you to my friends and family. " D Houghton, 9 June 2009 "Fantastic customer service. Thank you. " L Gathercole, 27 April 2009 "I meant to e-mail when I received my last order to tell you how great I think your service is and to thank you for being so prompt on delivery, because I use the plate racks for displaying wall plates at Chrity Fund Raising events I do. J Reynolds, 22 April 2009 "Received, Thanks for the excellent service. " G Westwood, 3 April 2009 "Just a quick note to say thank you so much for the wonderful (if not extravagant) BBQ. Special thanks to Rob who did a marvelous job with the packaging. " W Chan, 25 March 2009 "I am very pleased with your prompt service and with the super bee mug. THANKS " L Hepburn, 23 March 2009 "Just wanted to say THANK you for an excellent service. The item was received this morning. " F Davis, 6 March 2009 "Received with thanks. Excellent service. " S Shillito, 24 February 2009 "Just a quick e-mail to advise you that the replacement grater arrived at my home in Australia today. Many thanks for your prompt and reliable customer service." D Greenslade, 10 February 2009 "Hell just to let you know the Tagine arrived today, thank you very much it is lovely. " S Seddon, 10 February 2009 "Received my order today...thank you so very much for your prompt service...I have alreday started cooking my cakes and can not tell you how pleased I am with the tins...I will definitely be using your site for future purchases. " H De Munck, 20 January 2009 "Just a thank you to say my parcel arrived today and I am very plesed with both the spoon and the salt holder. " L Jackson, 19 January 2009 "Just to let you know the order arrived, thank you very much - gift wrapping looks great. "S Hardy, 16 December 2008 "I received the lovely wooden cook book stand yesterday, which is perfect. Thank you. " R Inglis, 10 December 2008 "Many thanks for such excellent service.......these goods arrived today. Well done." G Wright, 5 December 2008 "Just received the above order which was an object lesson in how to pack goods for transit. I have received goods from much larger companies that were falling out of their packaging. Well done!. " C Wills, 1 December 2008 "Many thanks....my order arrived on Thursday evening...it is great. Thanks for your assistance. " Lee, 22 November 2008 "I received my order, thank you! everything perfect - very happy as they are all presents for Christmas. I will be using you again in the future. Have a lovely Christmas. " R Sofat, 22 November 2008 "Thank you for sending my order. It has arrived safely. Very efficient service. " A Hordern, 18 November 2008 "I should just like to thank you for the speedy despatch of the oyster plate I ordered and to let you know I am delighted with it. " J Brown, 14 November 2008 "Many thanks for your prompt service. " M Robinson, 13 November 2008 "Just to confirm that my order for the red bean pot arrived this morning at 9.30am. Looks great, I am very pleased with it. Thanks for your prompt service. " J Pavitt, 28 October 2008 I got my jug this morning. I love it. It makes the milk heat up a lot quicker " A Thornton, 3 October 2008 "Thank you. I received the replacement glass and I am pleased with your responsiveness on this. I am a very satisfied customer. " M Hollewand, 2 October 2008 "I would like to say THANK YOU!!! for getting my order to me today, it has helped me a lot, I will be sure to use you again in the future. Thanks again. " J Mayo, 10 September 2008 "Cutlery tray arrived today already installed in my new sideboard drawer with my best cutlery in it...absoluteley brilliant!!Many many thanks will shop again. " S Parker, 20 August 2008 "Order received - thank you - very pleased. " M Grant, 1 August 2008 "Received this morning - in a HUGE box. Am very pleased with the quality of the mugs, and my mother was delighted with her pressie too. C Benton, 31 July 2008 "The order was received this morning, thanks for your excellant service. " R Gibson, 18 July 2008 "Just to let you know my order for the 6 plates from Jersey Pottery have arived safely. My daughter is absolutely delighted with them. Thank you for your efficient service. " M Chamberlain, 28 June 2008 "My bread crock arrived yesterday - completely in tact. Thank you for the careful packing. " S Ackerley, 21 June 2008 "Order reeceivd, in good order (sorry for the pun!). Many thanks for your prompt service it is much appreciated. " M Flaxman, 18 June 2008 "Many thanks for your prompt attention to my order, will most certainly recomend you to all my friends." G Tyler, 9 June 2008 "Thanks for your prompt service. Also the item was packed very securely." S Novak, 17 May 2008 "I just wanted to thank you enormously for your fantastic customer service. I shall certainly add you to my favourites for next time I am buying kitchen things." J Illingsworth, 1 May 2008 "Just to say I received my order and all is fine...very well packaged...and thank you very much...already in use." J Roantree, 31 March 2008 "Thanks for fantastic speedy service." C Watts, 19 March 2008 "Thank you for my order it arrived today wrapped very securely. I am delighted with my order" J Barrett, 12 March 2008 "Unfortunately this machine broke after a month but I received the replacement you sent yesterday and it's fine. Geoff, 4 March 2008 "I am very impressed with how swift your reply has been, The Cooks Kitchen website really look after their customers! Thank you for informing me of the whereabouts of my order, you have been extremely helpful." Sue, 29 February 2008 "Thank you very much, the items that I ordered arrived this morning. It's such a fast delivery." Victoria, 23 February 2008 "Received it today, thanks - perfectly packaged. It also makes a mean cup of coffee or two" Bruce, 18 February 2008 "Just to let you know I have received all of the knives. I was grateful for your excellent customer service by responding promptly to my e-mails." Helen, 16 February 2008 "Just writing to let you know that I received my order last week and I am very happy with the goods I received. Hope to use your company again in the future." AnnMarie, 18 February 2008 "Thank you for your help - the parcel has now been safely delivered and all is well. I did appreciate both yours and Lorna's help." Fiona, 8 January 2008 "I woudl just like to let you know how pleased we were with the soup bowls. Thak you very much we will most certainly use you again in the future." Paula, 2 January 2008 "Thank you for my order which I received today. The utensils are beautiful, really good quality, I am very pleased." Pamela, 19 December 2007 "I have recently placed an order with you and very much enjoyed using your web sie, which I found very user friendly." Alison, 4 December 2007 "Katherine you are an angel thanks for finding out for me....." Julie, 13 November 2007 "You are a star, thanks Lorna." Kirstie, 23 October 2007 "Thank you very much for your prompt reply and service. The brush arrived this morning. Very many thanks." Barbara, 17 August 2007 "Thank you ever so much for your prompt response, I received my order this morning nd am very peased with it. I look forward to shopping with you again in the near future ." Emma, 8 August 2007 "Just a quickie to say thank you for such a wonderful service regarding my order with you. We are truely delighted with our products and will be recommending you to our friends and neighbours." Rob, 3 August 2007
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